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Frequently Asked Questions
- Will my plan
remain the same?
- Will my
e-mail address change?
- Who is Access Technology?
- How do
I contact Access Technology?
- What are your
support hours?
- Why is my speed
so slow?
-
How do I get rid of pop-ups and advertisements?
Will my Plan
remain the same?
Yes, we do not plan on changing the current pricing & plans.
Will my e-mail
address change?
No, your e-mail address will remain the same.
Who is Access Technology?
Access Technology, Inc., located in Richmond, Virginia, provides sales, service and support for computer software, hardware and networking. The company has grown to meet the need for
Internet Services.
Internet Services include website hosting, dialup access, DSL lines and dedicated T1 lines. Access Technology, Inc. is a certified Microsoft
FrontPage Web Presence Provider.
How do I
contact Access Technology?
You may contact us by phone toll free at 866-355-1189 or by
e-mail
support@alleganyinternet.net You may also mail us at:
Access Technology
403 Twinridge Lane
Richmond, VA 23235
What are your
support hours?
Monday-Friday 8am-11pm EST
Saturday 9am-5pm EST
Sunday 11am-7pm EST
Why is my speed so slow?
The connection speed that is reported by your
modem is the initial connection speed. After connecting,
adjustments and changes to the speed will occur. The modem
may attempt to speed up (fall forward), but will slow down
(fall back) when excessive transmission errors occur that
prevent the modem from sustaining the initial speed. When a
modem tries to achieve/maintain speeds that are beyond the
line's actual capability, you end up with a lot of errors
and speed shifts which can result in poor performance.
Things which can affect the line quality and low modem
speeds are usually attributed to the telephone line itself
or a faulty modem that may need to be replaced. Make sure
that your computer has all of the latest patches, service
packs, and drivers (modem driver especially) installed on
it. Also, you should make sure that the phone cord that is
plugged into your computer as well as the wall jack is in
good shape; free of cuts, abrasions, and obvious defects.
Sometimes adding an addition telephone, answering machine,
or telephone line surge protector can cause the phone line
quality to diminish. If you have recently added anything to
the telephone system in your residence, try to unplug it and
see if you receive the same results. Lastly are factors
which your telephone company would have to take a look at,
sometimes after it rains or there is high humidity, moisture
can cause interference in telephone equipment and telephone
line. If the problem persists you should contact your phone
company and have them test the line.
How
do I get rid of pop-ups and advertisements?
If you are using Internet Explorer Google has a great popup
blocker,
http://toolbar.google.com/
You also may have spyware on your computer as well that may
be causing the pop-ups or other advertisements. Here is a
link to an excellent free spyware removal tool.
http://www.lavasoftusa.com/software/adaware/
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